Our Services
All courses and services are customized according to the needs, intended outcomes, and goals of the Client. View the individual pages for each course type to see examples of courses that are available.
Mastering business etiquette behaviors will allow professionals in every industry and at every level to be more confident in their interactions, and to put those they are working with at ease. More frequently, a solid grasp of proper etiquette is viewed as a necessary skill in hiring and retaining employees. If you don’t know how to treat a client, colleague, or prospect with appropriate respect and consideration, everyone will wonder what else you do not know.
Learn how to appropriately manage small talk and conversations with new acquaintances, what kind of eye contact and physical contact is expected when interacting with different cultures, and how to enhance your professional presence so that you not only make a good first impression, but also continue to demonstrate your skills at managing relationships.
Learn and practice the essential skills of dining etiquette so that you are relaxed and confident in business and social dining situations. Rather than worrying about which fork you should use or how to pass the basket of rolls, you will have the freedom to focus on showcasing your knowledge, expertise, and professionalism.
Learn the basics of American Style and Continental Style dining, what a place setting tells you about the meal, and how to handle any flatware or glassware that you find at your seat. You will also get tips on navigating toasts, proper ways to respond to invitations, dealing with assigned seating, and more.
Protocol can be defined as the code of behaviors that blends diplomatic rules, ceremonial etiquette, and official forms of interaction. Protocol has traditionally been applied in diplomatic circles, the military, and federal and state government, although today protocol is also practiced in corporate, academic, and civic institutions due to the global nature of operations for so many different industries.
Protocol focuses on order of precedence, the application of courtesies and honors to specific people in an established hierarchy and in official ceremonies, aspects of behavior in official events, and service customs.
Gain an understanding of the rules of protocol and enhance your ability to work successfully with colleagues from varying industries and cultures. Learn how to prepare organizational leadership to interact successfully with visitors, especially those from different cultures or industries.
We can also provide on-site protocol management of distinguished guests and delegations to ensure that they are hosted appropriately and their expectations are met.
Working successfully across cultures requires that one have an openness and desire to understand the underlying beliefs and values that form the basis for our behaviors and styles of communication. Culture is about much more than where you were born or where you live. It is a complex set of expected behaviors that are expected and result in acceptance (or reward) by the larger group when they are met.
Learn about key dimensions of culture and how they affect how we each view team dynamics, communication styles, relationship building, risk tolerance, and organizational hierarchies. By developing this understanding, you can meet colleagues or clients where they are and build trust.
People of all ages can learn and use the basics of etiquette. Understanding how to treat others with respect and consideration, and to meet their expectations for how one should behave in social and business situations.
Children of any age will develop confidence by practicing essential behaviors such as introductions, handshakes and greetings, dining etiquette, eye contact, and small talk.
Particularly as children enter adolescence, they will benefit from knowing how to interact with others in a variety of situations so that they can navigate social activities, taking on a first job interview, college application processes, and many other new experiences.
Professional presence consulting
In addition to the above group sessions, I provide individual consulting services to assist professionals at any stage of their career to enhance their professional presence. Sessions focus on honing business etiquette intelligence, intercultural communication and style-switching knowledge, and personal brand.
Sessions are developed from topics across the other portfolios (business and dining etiquette, protocol, and intercultural communication). Each program is personalized based on the needs of the client to ensure that we work collaboratively to meet their goals for personal growth and professional development.