“Severance” and insights on business etiquette
It has been some time since my last blog post, and I recognize that I have been lax in keeping up with regular updates. However, I’m committed to making blogging a more consistent practice moving forward. I’ll avoid using the "I’ve been so busy" excuse, as I often recommend against it. The phrase can unintentionally come across as dismissive or imply that one’s time is more valuable or in higher demand than others', and that is not the message I want to convey.
On to today’s topic: Over the past few months, I’ve started watching Severance (and just to be clear, this is not a sponsored post – I’m simply sharing my thoughts!). It’s a very compelling show with intelligent writing, strong direction, and impressive performances.
One of the interesting elements of Severance is how it portrays the culture of Lumon Industries, particularly the use of formal and informal names. The show’s writers effectively illustrate a status-oriented environment—one that emphasizes respect through recognition of hierarchical structures. For instance, individuals in management are addressed with an honorific and last name, such as Ms. Cobel, Mr. Milchick, and Miss Huang. Meanwhile, those in lower-ranking positions, known as the Severed Employees, are referred to by their first names or occasionally by a first name and last initial: Mark S., Dylan G., Irving, Bert, and Helly R.
This portrayal highlights the importance of formal address in status-oriented cultures, a key aspect of business etiquette. When interacting in such environments, it’s important to use formal titles (honorifics and last names) when meeting new people or addressing those in higher positions. In these cultures, it’s also customary to address older individuals formally. If you’re unsure whether to switch to a more informal address (such as using a first name), it’s generally safer to continue using the formal version until you’re explicitly invited to do otherwise.
Conversely, if you are accustomed to a status-oriented culture and find yourself engaging with an egalitarian culture, be mindful that using informal address (first names) is often seen as a sign of trust and an attempt to build rapport. In such environments, it’s not uncommon for colleagues, including those in leadership roles, to be addressed by their first names. If you’re uncertain about the level of formality, it’s wise to observe how others are addressing each other or consult someone more familiar with the culture to ensure you're adhering to the appropriate etiquette.
As a general rule, I recommend starting with a more formal approach. Pay attention to the cues in your environment—if the formality decreases over time, you can adjust accordingly. Much like with attire, it's better to be slightly more formal than expected, as it’s easier to scale back if needed than to recover from being too informal too quickly.