Essential Business Etiquette Skills

Below is an example of a course on business etiquette skills developed for administrative staff in an organization. All programs by WPEC are customized for the needs of the Client.

Business etiquette is a durable skill that is applicable across industries and roles. It is just as important as technical knowledge in order to be successful in today’s business world.

Protocol describes the application of orders of precedence, courtesies, and honors according to established rules of engagement between organizations and individuals.

To execute high level meetings and events, it is essential to have an understanding of how both principles—etiquette and protocol—apply to the tasks and projects managed by staff members at all levels of an organization.

  • Why Etiquette Matters, First Impressions

    • Definition of etiquette

    • Exploration of how quickly first impressions are made, and what behaviors make up first impressions

  • How Etiquette and Protocol Differ and Where They Intersect

    • Definition of protocol

    • Applications of etiquette and protocol in examples of workplace activities and events

  • Handshaking

    • Elements of a good handshake

    • Bad handshakes to avoid

    • How to greet others when handshaking is not an option

  • Eye Contact

    • What eye contact communicates

    • Expected eye contact in business situations

    • Types of eye contact

  • Introductions

    • Introducing oneself

    • Introducing others

    • Elements of introductions

All information above, including proposed program content, is considered proprietary information of Catherine M. Wilson and Wilson Protocol & Etiquette Consulting (WPEC). The terms are presented for the purpose of determining if you wish to hire Catherine M. Wilson and WPEC to plan and present the described seminars. Accordingly, no portion of the proprietary terms may be disclosed in any manner or used in part or in whole by Client, or any other person or business. Materials developed for or used in the programs are copyrighted and may not be copied, used, distributed, publicly displayed, or used to develop similar materials without written permission.